ManageEngine, the enterprise IT management division of Zoho Corporation, has announced the launch of Zia Agents, a new set of AI-powered tools designed to automate IT operations and service desk tasks. The announcement was made on June 4, 2026, according to a press release on the company's website.
Zia Agents leverage generative AI to handle routine IT tasks such as password resets, ticket categorization, and system monitoring. The agents are integrated into ManageEngine's existing product suite, including ServiceDesk Plus and OpManager, to enhance efficiency without requiring additional infrastructure.
According to the company, the agents can reduce manual intervention by up to 70% in common IT workflows. ManageEngine emphasized that the technology is built on Zoho's proprietary AI framework, ensuring data privacy and compliance with enterprise security standards.
The launch is part of a broader trend in the IT management industry toward AI-driven automation, with competitors like ServiceNow and Splunk also investing in similar capabilities. ManageEngine's Zia Agents are available immediately for existing customers as an add-on feature.
