A New Brunswick patient has expressed concerns about the province's new virtual care service, launched earlier this year. The patient, who wished to remain anonymous, described the experience as frustrating, citing long wait times and a lack of continuity in care.
According to the patient, the service, which aims to provide remote consultations with healthcare providers, often results in delays of several hours before a connection is made. 'I give up,' the patient said, highlighting the difficulty of accessing timely medical advice.
The virtual care service was introduced by the New Brunswick government to improve access to healthcare, especially in rural areas. However, critics argue that the system is overwhelmed and fails to address underlying issues such as staffing shortages.
Health officials have acknowledged the challenges and are working to improve the service, including adding more providers and streamlining the booking process. As of July 2026, no specific timeline for improvements has been announced.
