Xero CEO Sukhinder Singh Cassidy has apologized for a multi-day outage that disrupted services for customers in New Zealand, Australia, and the United Kingdom. The disruption, which began on May 10, 2026, affected access to the cloud-based accounting platform, causing frustration among small businesses and accountants.
In a statement released on May 12, 2026, Cassidy said, 'We are deeply sorry for the disruption this has caused our customers. Our teams have been working around the clock to restore services and ensure this does not happen again.' The company attributed the outage to a technical issue during a routine system update.
Xero, which has over 3.7 million subscribers globally, faced criticism on social media from users unable to process payroll, invoices, and other critical financial tasks. The company has not disclosed the exact number of affected customers but confirmed that services were fully restored by May 12, 2026.
This is not the first time Xero has faced service disruptions; a similar incident occurred in 2023. The company has pledged to review its update procedures to prevent future outages.
