Tesco is removing self-checkout machines from a selection of its Express convenience stores across the UK. The supermarket chain confirmed the move, which is currently being trialled in a limited number of locations.
The decision is reportedly driven by a desire to provide better customer service and more colleague interaction at the tills. A Tesco spokesperson stated that the changes are part of ongoing efforts to ensure customers receive the right level of service.
Industry analysts note this move contrasts with a broader retail trend towards automation. The trial will be monitored to assess its impact on customer satisfaction and store operations before any potential wider rollout.
