Marks & Spencer (M&S) has announced a major change to its delivery fees for online orders, effective from May 2026. The retailer is restructuring its delivery charges, impacting both Sparks loyalty scheme members and non-members.
According to M&S, the new fee system includes a standard delivery charge of £5.50 for orders under £50, while orders over £50 will qualify for free standard delivery. Previously, M&S offered free delivery on orders over £30 for Sparks members and £50 for non-members.
The change also affects nominated day delivery, which will now cost £7.50, and express delivery, priced at £9.50. M&S stated that the adjustments are part of a broader strategy to streamline operations and invest in faster, more reliable delivery services.
Customers have expressed mixed reactions, with some praising the clarity of the new system and others criticizing the increased costs for smaller orders. M&S emphasized that Sparks members still benefit from exclusive perks, including occasional free delivery promotions.
