SEOUL, April 17 (Yonhap) -- Korean Air Co., South Korea's leading full-service carrier, has topped a government-led passenger satisfaction survey among both local and foreign airlines operating in the country, according to the Ministry of Land, Infrastructure and Transport.
The survey, conducted from December 2025 to February 2026, evaluated 21 airlines on 13 criteria including reservation and ticketing, check-in, boarding, in-flight service, and baggage handling. Korean Air achieved an overall satisfaction score of 84.2 out of 100, placing it first among the 10 full-service carriers assessed.
Asiana Airlines Inc. followed closely with a score of 83.9. Among low-cost carriers, Jeju Air Co. led with a score of 82.5. The ministry stated that the results will be used to help airlines identify areas for service improvement and to provide better information to consumers.
The annual survey, which began in 2017, is based on responses from over 21,000 passengers who used international and domestic flights from South Korea during the survey period.
