Ikeja Electric Plc has commenced refunds to customers who previously paid for electricity meters under the Meter Asset Provider (MAP) programme. The company announced the development during its September virtual stakeholder engagement, a monthly forum where it updates customers on its operations.
The refunds follow a directive from the Nigerian Electricity Regulatory Commission (NERC) issued in 2024, which ordered distribution companies to reimburse customers who had paid for meters under the MAP scheme. The directive was part of efforts to address the financial burden on consumers and promote metering across the country.
Eligible customers are those who paid for meters under the MAP programme and have not yet received a refund. Ikeja Electric has advised affected customers to visit its offices or use its customer care channels to verify their eligibility and initiate the refund process.
The company did not disclose the total amount to be refunded or the number of customers affected. Further details are expected at subsequent stakeholder engagements.
