Approximately 6,200 natural gas customers in Lake Country and north Kelowna, British Columbia, are without heat and hot water following a significant outage. Utility provider FortisBC reported the disruption began on Wednesday afternoon, April 16, 2026.
The company stated that the outage was caused by an issue with a third-party pipeline. Crews are working to restore service, but the complex repair process means some customers may be without gas until Sunday, April 20.
FortisBC has advised affected customers to turn off their gas appliances and to prepare for a prolonged outage. Emergency warming centres have been established in the region to assist residents, particularly vulnerable populations, during the cold snap.
The utility is providing regular updates on its website and social media channels as restoration efforts continue. Customers are urged not to attempt to restore their own service.
