Brown University Health has scaled Microsoft Dragon Copilot to more than 400 clinicians, according to a July 2026 announcement. The health system also used Microsoft Copilot Studio to build 24 AI agents that support emergency department guidance, patient routing, translation, scheduling, and back-office operations.
Dragon Copilot, launched by Microsoft in early 2025, combines ambient speech recognition, generative AI, and clinical reasoning to automate clinical documentation and reduce administrative burden. The deployment at Brown University Health aims to improve clinician efficiency and patient care.
The 24 custom AI agents, built with Copilot Studio, address specific workflows including emergency department triage guidance, patient routing between facilities, real-time translation services, appointment scheduling, and back-office administrative tasks. Brown University Health did not disclose specific performance metrics or cost savings in the announcement.
This initiative reflects a broader trend of health systems adopting AI-powered tools to streamline operations and address clinician burnout. Brown University Health, based in Providence, Rhode Island, operates multiple hospitals and clinics across the region.
